tems eligible for return or exchange: unworn, unused apparel and accessories returned in their original condition within 14 calendar days of delivery.

Ineligible items: Final sale items, digital products, and custom or personalized orders are non-refundable and non-exchangeable unless they arrive defective or incorrect.

Items with visible wear, stains, odors (including perfume or smoke), pet hair, makeup transfer, or any damage are not eligible for return.

Returned merchandise must include all original tags, packaging, hangtags, and any included accessories.

Garments must be free of makeup, deodorant marks, pet hair, odors, and any signs of wear or alterations.

We inspect all returns and reserve the right to refuse or partially approve returns that do not meet these standards. If a return is refused, the item may be returned to the customer at the customer’s expense.

All return requests must be initiated within 14 calendar days of the delivery date.

Items must be received by our returns processing center within 21 calendar days of delivery. We recommend shipping returns promptly and using a traceable method.

Refunds will be processed within 7–14 business days after we receive and inspect the returned item. Processing times may vary depending on your financial institution.

Customers are responsible for return shipping costs unless the item was defective, damaged in transit, or we shipped the incorrect item.

For defective, damaged, or incorrect items, please include photos of the defect/issue in your initial email. We will provide a prepaid return label or arrange remedial shipping at our discretion.

We are not responsible for return shipments lost in transit; choose a trackable shipping method and consider insurance for high-value items.

Final sale items (clearly marked at purchase), digital products, and custom or personalized orders are final and cannot be returned or exchanged unless they arrive defective or incorrect.

Gift cards and downloadable content are non-refundable.